Privacy Policy

Last updated: 7 February 2026

Artful & Sage Collective Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• Visit or use www.artfulandsage.co.nz;
• Create or use an account;
• Purchase or return a product;
• Subscribe to our marketing communications;
• Contact or otherwise communicate with us; or
• Interact with our social-media pages or other services.

In this policy, “Artful & Sage”, “we”, “us” and “our” refer to Artful & Sage Collective Limited. “You” and “your” refer to any customer, website visitor or other person whose personal information we collect.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

Who We Are

The agency responsible for the personal information described in this policy is:

Artful & Sage Collective Limited
Address: [Insert physical or postal business address]
Email: team@artfulandsage.co.nz

Privacy enquiries may be directed to our Privacy Officer using the contact details above.

What Is Personal Information?

Personal information is information about an identifiable individual.

The personal information we collect depends on how you interact with us and may include:

• Your name;
• Email address;
• Telephone number;
• Billing and delivery addresses;
• Account and login information;
• Order and transaction details;
• Products you view, purchase, return or add to your cart;
• Delivery instructions;
• Communications with us;
• Reviews or other content you submit;
• Marketing preferences;
• Device and browser information;
• Internet Protocol address;
• Website activity and interaction information;
• Cookie identifiers; and
• Information reasonably required to prevent fraud, process a transaction or resolve a customer-service issue.

We generally do not directly receive or store your complete payment-card details. These are usually collected and processed by the relevant payment provider.

How We Collect Personal Information

Information You Provide to Us

We may collect personal information directly from you when you:

• Place or return an order;
• Create or update an account;
• Complete a form;
• Join our mailing list;
• Contact us;
• Enter a promotion or competition;
• Submit a product review;
• Communicate with us through social media; or
• Otherwise provide information to us.

Where we ask you to provide personal information, providing it is generally optional. However, if you do not provide information that is reasonably required, we may be unable to process your order, deliver a product, respond to your request or provide a particular service.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information through cookies and similar technologies.

This may include:

• Your IP address;
• Device type;
• Browser type;
• Operating system;
• Approximate location based on your IP address;
• Pages and products viewed;
• Links clicked;
• Referring website;
• Shopping-cart activity; and
• The date, time and duration of your visit.

Information from Other Organisations

We may receive information from organisations that help us operate our business, including:

• Shopify;
• Payment and buy-now-pay-later providers;
• Courier and freight companies;
• Marketing and email platforms;
• Website analytics providers;
• Fraud-prevention and security providers;
• Social-media platforms; and
• Applications and integrations used on our website.

The information received will depend on the relevant service and your interaction with it.

Why We Collect and Use Personal Information

We may collect and use your personal information to:

• Process payments and complete transactions;
• Fulfil, dispatch and deliver orders;
• Provide order, delivery and account updates;
• Process returns, refunds and warranty claims;
• Respond to enquiries and provide customer support;
• Create and administer customer accounts;
• Verify identity and transaction information;
• Prevent, detect and investigate fraud, misuse and security incidents;
• Operate, maintain and improve our website and services;
• Understand how customers use our website;
• Improve our products, content and customer experience;
• Request or publish product reviews;
• Administer competitions and promotions;
• Send marketing communications where permitted;
• Maintain business, financial and transaction records;
• Enforce our website terms and other agreements;
• Protect our legal rights and the rights of others;
• Meet our legal and regulatory obligations; and
• Use information for another purpose authorised by you or permitted by law.

We do not use personal information for automated profiling or behavioural advertising.

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless you authorise that use or it is otherwise permitted by law.

Payments

Payments are processed through third-party payment providers.

When you make a payment, the payment provider may collect information such as your card details, billing information, account details and transaction information in accordance with its own privacy policy.

Artful & Sage generally receives confirmation of the payment and relevant transaction details rather than your complete payment-card information.

Where you choose to use a third-party payment or buy-now-pay-later service, your use of that service is also subject to the provider’s own terms and privacy policy.

Marketing Communications

We may send promotional emails or electronic messages where you have consented to receive them or where otherwise permitted by law.

Our marketing messages will identify us as the sender and provide a way to unsubscribe.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email;
• Following the instructions included in the message; or
• Emailing team@artfulandsage.co.nz.

We will action unsubscribe requests within the timeframe required by law.

Unsubscribing from marketing communications will not prevent us from sending service-related messages that are reasonably necessary to administer your account or transaction, such as order confirmations, delivery updates, product-recall notices or responses to your enquiries.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

• Operate essential website features;
• Remember your cart and preferences;
• Keep the website secure;
• Understand how visitors use the website;
• Measure website and marketing performance; and
• Improve our products and services.

Some cookies are necessary for our website to operate. Others may be used for analytics or functionality.

We do not use cookies for automated profiling or behavioural advertising.

You may be able to manage cookies through your browser settings or any cookie-management options made available on our website. Blocking or deleting cookies may affect certain website functions, including account, cart and checkout features.

For information about cookies used by Shopify, you can review Shopify’s cookie information through Shopify’s website.

When We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and providers that host or support our online store;
• Payment processors and buy-now-pay-later providers;
• Courier, freight, fulfilment and logistics providers;
• Technology, website-hosting and cloud-storage providers;
• Customer-support providers;
• Email, marketing and analytics providers;
• Fraud-prevention, security and professional advisers;
• Our related businesses, where relevant;
• A buyer, adviser or other party involved in a proposed or completed sale, merger, restructuring or transfer of our business;
• Government agencies, regulators, law-enforcement bodies or courts where required or permitted by law; and
• Other parties where you have authorised the disclosure.

We provide service providers only with the information reasonably required for them to perform the relevant service.

We do not sell personal information or share customer information beyond what is reasonably required for ordinary ecommerce operations, legal compliance or purposes authorised by you.

Overseas Storage and Processing

Some of the service providers we use, including ecommerce, payment, cloud-hosting, marketing and technology providers, may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that the disclosure complies with the Privacy Act 2020, including Information Privacy Principle 12 where applicable.

Privacy laws in other countries may differ from New Zealand law. In some circumstances, an overseas provider may process personal information on our behalf without using it for its own independent purposes.

We do not use overseas fulfilment providers.

Shopify

Our online store is powered by Shopify.

Shopify processes information to provide and support our ecommerce website, checkout, transaction, security and related services. Shopify may also process personal information for purposes described in its own privacy documentation.

Because Shopify operates internationally, information processed through Shopify may be stored or handled outside New Zealand.

You can review Shopify’s current privacy information on Shopify’s website.

Social Media and Third-Party Websites

Our website may contain links, integrations or social-media features operated by third parties.

When you follow a third-party link or interact with a third-party feature, that organisation may collect and use information under its own privacy policy. We do not control the privacy, security or content practices of unrelated third-party websites.

The inclusion of a link does not necessarily mean that we endorse the third party or its practices.

Product Reviews and Public Content

If you submit a product review, social-media post or other content intended for public display, information included in that content may become publicly available.

Please do not include sensitive information, payment details, private contact information or other information you do not want publicly disclosed.

We cannot control how other people use information that you deliberately make public.

Security

We take reasonable safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

These safeguards may include:

• Access controls;
• Password protection;
• Secure third-party platforms;
• Encryption where appropriate;
• Staff access restrictions; and
• Procedures for handling suspected privacy and security incidents.

No website, internet transmission or storage system is completely secure. Please avoid sending payment-card details, passwords or other highly sensitive information through unencrypted email or social-media messages.

You are responsible for keeping your account login details confidential. Please contact us promptly if you believe your account or personal information has been compromised.

Privacy Breaches

If we become aware of a privacy breach, we will assess it and take reasonable steps to contain and address the issue.

Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

Retention of Personal Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or as required by law.

Retention periods may depend on:

• Whether you maintain an account;
• The nature of your transactions with us;
• Warranty, return or dispute periods;
• Tax, accounting and financial-record obligations;
• Fraud-prevention and security requirements;
• Legal claims or regulatory obligations; and
• Whether the information remains reasonably necessary to provide our services.

When information is no longer reasonably required, we will take reasonable steps to delete it, anonymise it or securely dispose of it.

Backup copies and records held by service providers may remain for a limited period in accordance with their normal retention and security processes.

Accessing and Correcting Your Information

You may request access to personal information that we hold about you and ask us to correct information that you believe is inaccurate.

To make a request, email team@artfulandsage.co.nz.

Please provide enough information to help us identify you and locate the relevant records. We may ask for reasonable evidence of identity before responding.

We will respond within the timeframe required by the Privacy Act 2020.

In some circumstances, the Privacy Act allows us to withhold information or decline a requested correction. If we decline a request, we will explain the applicable reason where required by law.

If we do not make a requested correction, you may ask us to attach a statement of correction to the information.

You may also update certain details by signing into your customer account, where that functionality is available.

Deletion Requests

You may ask us to delete personal information that we hold about you.

We will consider the request and delete information where it is no longer reasonably required and we are not legally or operationally required to retain it.

We may need to retain some information to:

• Complete or document a transaction;
• Meet tax, accounting or legal obligations;
• Resolve a dispute;
• Prevent fraud;
• Maintain security records;
• Administer warranties, returns or product recalls; or
• Establish, exercise or defend legal claims.

Children’s Privacy

Our products and website are intended for a general audience and are not specifically directed to children.

If you believe a child has provided us with personal information without appropriate authority, please contact us so that we can assess and address the situation.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, business practices, service providers or legal obligations.

The revised policy will be published on our website and will show the date it was last updated. Where required or appropriate, we may provide additional notice of a material change.

Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer at:

Email: team@artfulandsage.co.nz

We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.

Contact Us

For privacy questions, access or correction requests, complaints or other enquiries about this policy, please contact:

Privacy Officer
Artful & Sage Collective Limited
Email: team@artfulandsage.co.nz