Returns and Refunds Policy

Artful & Sage Collective Limited

We want you to be happy with your purchase. This Returns and Refunds Policy explains how we handle change-of-mind returns and products that are faulty, damaged, incorrectly supplied or otherwise do not meet the guarantees required under New Zealand consumer law.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Change-of-Mind Returns

We offer a 14-day change-of-mind return period. This means you have 14 days from the date your order is delivered to contact us and request a return.

A change-of-mind return includes situations where you:

• No longer want the product;
• Decide that you do not like the product;
• Order the wrong colour, size or product;
• Find that the product does not suit your space or preferences; or
• Find the product elsewhere at a lower price.

To be eligible for a change-of-mind return, the product must be:

• Unused, unworn and in resalable condition;
• In the same condition in which it was received;
• Complete with all original tags, accessories and components; and
• Returned in its original packaging.

You must also provide your order number, receipt or other proof of purchase.

To request a return, please email team@artfulandsage.co.nz before sending the product back. Products returned without prior approval may not be accepted.

Once your return has been approved, the product must be sent back to us within 14 days unless we agree otherwise.

Change-of-Mind Return Delivery Costs

For all change-of-mind returns:

• You are responsible for arranging and paying for the product to be returned to us;
• The original delivery or courier charge is non-refundable;
• Any additional delivery charges, including rural, oversized or special-delivery charges, are non-refundable; and
• We recommend using a tracked and insured delivery service, as you are responsible for the product until it is safely received by us.

For large, heavy or oversized products, you are responsible for arranging suitable return transportation. Please contact us before arranging the return so we can provide the correct return instructions and address.

Where a change-of-mind return is approved, the refund will be limited to the purchase price paid for the returned product, less any applicable discounts. Original and return delivery costs will not be refunded.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly at team@artfulandsage.co.nz if your product:

• Arrives damaged;
• Is faulty or defective;
• Is not as described;
• Is missing components; or
• Is not the product you ordered.

Please include your order number, a description of the issue and clear photographs or video where appropriate. We will assess the issue and work with you to provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.

Depending on the circumstances and the nature of the issue, the remedy may include a repair, replacement or refund.

Where a product is confirmed as faulty, damaged, incorrectly supplied or otherwise fails to meet the guarantees required by law, Artful & Sage will cover reasonable return or collection costs. Please contact us before returning the product so we can provide instructions. Do not arrange an oversized or high-cost return without our prior agreement.

The conditions applying to change-of-mind returns, including original packaging requirements and the 14-day return period, do not limit your rights where a product is faulty or otherwise fails to comply with the Consumer Guarantees Act.

Products That Cannot Be Returned for Change of Mind

We do not accept change-of-mind returns for:

• Perishable products, including food, flowers and plants;
• Custom-made, personalised or specially ordered products;
• Personal care, beauty or hygiene products that have been opened, used or had their protective seal removed;
• Gift cards;
• Products marked as final sale or clearance;
• Sale items, unless otherwise stated; or
• Any product that cannot be resold for health, hygiene or safety reasons.

These exclusions apply only to change-of-mind returns. They do not exclude any rights you may have if a product is faulty, damaged, incorrectly supplied, not as described or otherwise covered by the Consumer Guarantees Act 1993.

Exchanges

We do not process direct exchanges.

The fastest way to obtain another product is to return the original product in accordance with this policy and place a separate order for the replacement product.

Delivery charges for the new order will apply unless the exchange is required because we supplied a faulty, damaged or incorrect product.

Refunds

We will notify you after we receive and inspect your return.

For an eligible change-of-mind return, we may decline the return if the product:

• Has been used, worn, assembled, installed or damaged;
• Is not in resalable condition;
• Is missing its original packaging, tags, accessories or components;
• Is an excluded product; or
• Was not returned within the required timeframe.

If your refund is approved, it will be issued to your original payment method within 10 business days.

For change-of-mind returns, the refund will cover the amount paid for the returned product only. Original courier, delivery, rural, oversized and special-delivery charges will not be refunded.

Your bank, credit card provider or payment service may take additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at team@artfulandsage.co.nz.

Contact Us

For any questions about a return, refund or product issue, please contact:

Artful & Sage Collective Limited
Email: team@artfulandsage.co.nz