Shipping and Delivery Policy

Artful & Sage Collective Limited

This policy explains how orders placed with Artful & Sage are dispatched and delivered within New Zealand.

All delivery charges and prices referred to in this policy are in New Zealand dollars and include GST unless otherwise stated.

Where We Deliver

We currently deliver to physical addresses within New Zealand.

We cannot deliver to PO Boxes or Private Bags. Please provide a complete physical delivery address, including any rural delivery number, apartment or unit number and relevant access information.

If you are located outside New Zealand and would like to purchase a product, please contact team@artfulandsage.co.nz before placing an order. International delivery is not currently available through our website and will be considered on a case-by-case basis.

Processing and Dispatch

We aim to dispatch in-stock orders within 1–3 business days after payment has been confirmed.

Business days are Monday to Friday and exclude New Zealand public holidays.

Processing may take longer during promotional periods, public holidays, unusually high order volumes or where an item requires special packaging or handling.

The dispatch timeframe is the time required for your order to leave our warehouse. It does not include the carrier’s delivery time.

If an item is unavailable or there is likely to be a significant delay, we will contact you using the details supplied with your order.

Delivery Timeframes

Standard courier orders will generally be delivered within 1–5 business days after dispatch, depending on the destination.

Rural locations and some South Island destinations may require additional delivery time.

Oversized, heavy or specialist freight deliveries may take longer. Any delivery estimate provided on our website, at checkout, in an order confirmation or by a carrier is an estimate only and is not a guaranteed delivery date.

Delivery may be affected by:

• Rural or remote delivery locations;
• Severe weather or natural events;
• Road closures or transport disruptions;
• Peak shopping and promotional periods;
• Public holidays;
• Carrier delays; or
• Circumstances outside our reasonable control.

We will work with the carrier to resolve delivery issues where reasonably possible. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Oversized Items

Delivery charges for oversized products are calculated according to factors including product volume, dimensions, weight and delivery location.

The applicable delivery cost will be displayed on the product page or at checkout before you confirm payment. In some cases, we may need to contact you with a delivery quote before the order can be completed.

Additional processing and handling time may be required to package oversized products safely.

Unless expressly stated otherwise, oversized delivery is to an accessible ground-floor entrance at the delivery address. Delivery may not include:

• Carrying products upstairs;
• Delivery through narrow or restricted accessways;
• Placement inside a particular room;
• Unpacking;
• Assembly;
• Installation; or
• Removal of packaging or existing furniture.

You are responsible for checking that the product will fit through all doors, gates, lifts, stairwells and accessways before placing your order.

Please tell us before dispatch if the delivery address has:

• Stairs or no lift access;
• Narrow driveways or restricted vehicle access;
• Steep, gravel or unsealed access;
• Height, weight or parking restrictions;
• Gated or controlled access;
• Difficult apartment or commercial-building access; or
• Any other condition that may affect delivery.

Additional fees may apply where special equipment, additional delivery staff, an alternative vehicle or a second delivery attempt is required because access information was not provided in advance.

The recipient may need to be available at the delivery address to assist with access and accept the product.

Rural Delivery

Additional charges may apply to rural delivery addresses. Any applicable rural delivery fee will be displayed at checkout or advised before dispatch.

Rural deliveries may take longer than standard urban deliveries.

Please ensure that the correct rural delivery number is included in the delivery address.

Order Tracking

Where tracking is available, you will receive an email notification containing your tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier collects the order.

Some oversized or specialist freight services may provide tracking or delivery updates directly by phone, text message or email.

Signature and Authority to Leave

Some orders may require a signature upon delivery.

If nobody is available to accept the delivery, the carrier may:

• Leave a collection or attempted-delivery notice;
• Contact you to arrange another delivery;
• Redirect the order to a collection point; or
• Return the order to us.

Where supported by the carrier, you may be able to provide authority for the order to be left in a nominated safe location.

By giving the carrier authority to leave an order, you authorise the carrier to complete delivery without obtaining a signature. Please ensure that your nominated location is secure, weatherproof and not visible from the street.

Authority to leave may not be available for oversized, high-value or restricted deliveries.

Nothing in this section excludes any rights or remedies available under New Zealand consumer law.

Delivery Address

You are responsible for providing a complete and accurate delivery address and contact information when placing your order.

Please check your delivery information carefully before confirming your purchase.

Contact us immediately at team@artfulandsage.co.nz if you need to change your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for avoidable delays caused by incomplete or incorrect delivery information supplied by the customer.

Where an order must be redirected, redelivered or returned to us because:

• An incorrect or incomplete address was provided;
• The recipient was unavailable;
• Access to the property was not possible;
• The recipient refused delivery without a valid product issue; or
• The order was not collected from the carrier,

the customer may be required to pay the reasonable redelivery or return-freight costs before the order is sent again.

Split Deliveries

Products within the same order may sometimes be dispatched separately because of their size, availability or warehouse location.

If your order is split into multiple deliveries, you may receive more than one dispatch notification or tracking number. You will not be charged additional delivery costs unless this was disclosed and agreed before dispatch.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If the packaging or product appears damaged:

• Note the damage with the delivery driver where possible;
• Take clear photographs of the packaging and product before disposing of any packaging;
• Keep the product and its packaging while the issue is assessed; and
• Contact us promptly at team@artfulandsage.co.nz with your order number and photographs.

Do not refuse delivery solely because the outer packaging appears damaged unless the product itself is clearly damaged or we have instructed you to do so.

We will assess the issue and work with the carrier to arrange an appropriate remedy. Depending on the circumstances, this may include collection, repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Missing or Delayed Deliveries

If your tracking information shows no movement for an extended period, or your order has not arrived within a reasonable time after the estimated delivery period, please contact us at team@artfulandsage.co.nz.

If tracking shows that an order has been delivered but you cannot locate it, please:

• Check around the delivery address and any nominated safe location;
• Ask other occupants, neighbours or building management where appropriate;
• Review any delivery photograph or notification provided by the carrier; and
• Contact us promptly if the order still cannot be located.

As the retailer that arranged delivery, we will raise the matter with the carrier and work with you to investigate the delivery.

Pre-Orders and Backorders

Where a product is sold as a pre-order or backorder, the estimated availability or dispatch date will be displayed on the product page or communicated separately.

These dates are estimates and may change because of manufacturing, shipping, customs or supplier delays.

If there is a significant change to the expected timeframe, we will contact you and explain the options available.

Where an order contains both in-stock and pre-order products, the order may be held until all products are available unless we agree to dispatch the products separately.

Consumer Rights

Nothing in this Shipping and Delivery Policy limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.

Contact Us

For delivery enquiries, please contact:

Artful & Sage Collective Limited
Email: team@artfulandsage.co.nz